Support

Need help with Baseball at Cards? You're in the right place. Most questions are answered below. If you can't find what you need, get in touch and I'll help.

Quick help

How do I unlock the full game?

Baseball at Cards is free to download and includes a free Sample Game (one fixed boss fight with a preset roster) that you can play anytime.

The full game — unlimited Survival Runs, where you defeat every boss, recruit new players, and build your roster — is unlocked with a single one-time in-app purchase. There are no subscriptions and no recurring charges. Once you buy it, it's yours.

To unlock: open the app, tap Play Survival Run, and follow the prompt to purchase.

I purchased the game but it's still locked. What do I do?

This usually means the purchase needs to be restored — for example after reinstalling the app, switching to a new device, or a temporary network issue.

• Open the app.
• On the main menu, tap Restore Purchase.
• Make sure you're signed in to the same Apple ID you used to buy the game.

Your purchase will be restored at no extra charge. If it still doesn't unlock, email me at arnautresserras@gmail.com and include the date of purchase if you have it.

I got a new device / reinstalled the app. Do I have to pay again?

No. The full-game unlock is tied to your Apple ID. Install the app, tap Restore Purchase on the main menu, and make sure you're signed in with the same Apple ID you originally purchased with.

How do I request a refund?

Refunds for App Store purchases are handled by Apple, not by me. To request one, visit reportaproblem.apple.com, sign in with your Apple ID, find Baseball at Cards in your purchase history, and follow the steps. If you'd like, you can also email me and I'm happy to help where I can.

Troubleshooting

The game crashes or won't start

Try these steps in order:

• Fully close the app and reopen it.
• Make sure your device software is up to date.
• Check that you're running the latest version of Baseball at Cards from the App Store.
• Restart your device.

If the problem continues, email me at arnautresserras@gmail.com with the details below so I can investigate.

Reporting a bug

When you report a problem, it helps a lot if you include:

• Your device model (e.g. iPhone 14, iPad Air).
• Your iOS version (Settings → General → About → Software Version).
• The version of Baseball at Cards you're running.
• A description of what happened and what you expected, plus steps to reproduce it if you can.
• A screenshot or screen recording, if relevant.

Device requirements

Baseball at Cards runs on iPhone and iPad. For the best experience, keep your device updated to a recent version of iOS/iPadOS and install the latest version of the app from the App Store.

Privacy

For details on what data the app collects and how it's handled, see the Privacy Policy. In short: no accounts, no name or email required, and only anonymous analytics plus the information needed to process your purchase.

Still need help?

Email arnautresserras@gmail.com and I'll get back to you as soon as I can.